New Mind App Support
The New Mind app is published by New Mind Hypnotherapy LLC.
Contact us
Email support@newmindhypnotherapy.com or call (385) 207-2066, Monday to Friday, 9am to 6pm Mountain Time. We reply within one business day.
Common questions
I can't log in. Tap "Forgot password" on the login screen and use the email you enrolled with. Still stuck? Email us.
A lesson isn't showing. Lessons open on a set schedule, starting from your enrollment date. If a lesson should be open and isn't, email us.
I need to change an appointment. Use the link in your confirmation text or email, or contact us.
I want to stop notifications. Turn them off in your phone's settings under the New Mind app.
Report a problem or abusive content
Email support@newmindhypnotherapy.com with the subject "Report" and describe what happened. We review every report within 24 hours.
Delete your account
You can delete your New Mind account and its data at any time:
In the app, open your profile or settings and tap Delete Account. Or email support@newmindhypnotherapy.com from the address on your account with the subject "Delete my account."
We confirm the request came from you.
We delete your account within 30 days and email you when it's done.
What we delete: your login and profile, course progress, messages, uploaded files, notification tokens and your contact details in our marketing lists.
What we keep: purchase and tax records (up to seven years, as required by law); signed agreements for clients of our one-on-one program, for as long as the law requires; information needed to resolve disputes or prevent fraud; and a minimal record of your opt-out so we don't contact you again. Deleting your account does not by itself cancel or refund an enrollment.
You can also ask us to delete specific data without deleting your whole account. Email us with what you'd like removed.
See our full Privacy Policy at www.newmindhypnotherapy.com/privacy.